Document management

Aditro’s document management services take the strain off companies and organisations which need to improve the efficiency of their workflow management, where it involves many different types of document in various formats – letters, faxes, e-mails, forms, etc. 

Efficient document management is about effectively and securely meeting the need to identify, manage, archive and retrieve data from many different types of document. The challenge lies in correctly gathering and classifying data from documents whose quality varies and which may be far removed from each other in terms of geography and time. 

Our document management services often form an integral part of other commissions, such as payment services or form processing services. To put it briefly, document management is about taking large quantities of electronic documents or paper documents and, from these:

• Identifying and gathering data 
• Classifying and encoding data 
• Entering data (manually if necessary) 
• Linking information to defined administrative processes (e.g. job or customer)
• The information is archived and we enable retrieval and printouts in the client’s required format. 

Naturally, the aim is to get as close as possible to fully automating the processes, i.e. removing the documents entirely. We therefore work constantly to develop the technical tools for effective data capture (recognition, entry and classification) and to develop the administrative processes. Our experience of complex workflow management and large document volumes benefits our clients, as we bring our process expertise to bear on the entire chain – from how to efficiently structure information and classify data to the most effective way of archiving information and enabling retrieval. 

For clients whose customer processes involve major, complex document flows and a high degree of customer interaction, we have pooled our knowledge with Aditro Customer Services to create Digitalised customer services – an effective, integrated solution of customer services and workflow management.